Refund policy

At HFM, we take pride in the quality and craftsmanship of our apparel. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You may request a return or exchange within 14 days from the date you receive your order.
To be eligible, items must be in their original condition: unworn, unwashed, undamaged, and with all original tags still attached.

2. Non-Returnable Items

To maintain hygiene and product standards, the following items cannot be returned or exchanged unless defective:

Final sale or clearance items
Underwear, innerwear, or socks

3. How to Start a Return

Contact our customer support team at [Your Support Email] with your Order Number and the reason for the return.
Once your return request is approved, we will provide you with the return shipping instructions and address.
Package the item securely in its original packaging (or equivalent protective packaging) and send it back to us.

Note: Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Standard Returns / Exchanges: Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.
Damaged or Incorrect Items: If you received a defective, damaged, or incorrect item, please email us within 48 hours of delivery with clear photos. We will cover the return shipping costs and send you a replacement immediately.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note that your bank or credit card company may take additional time to process and post the transaction.